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Reschedule flight

    Reminder:

  • 1、In case of a flight delay, passengers can reschedule free of charge to a flight within three days (including three days or seven days in case of non-daily flights) before and after scheduled departure time of the original flight. Passengers can make a reschedule only once, so please arrange your itinerary carefully;
  • 2、Rescheduling is currently not available for passengers who have requested special services such as wheelchair and stretcher services. If such passengers need to apply for a rescheduling, please call 95361 for assistance;
  • 3、Please make sure that you have not applied for advance seat selection and check-in for the ticket or you have canceled them before making the reschedule;
  • 4、Rescheduling is available for E-tickets beginning with the number 479 and Shenzhen Airlines is the international flights;
  • 5、If you have purchased additional services (for example, special meals, and pick-up and drop-off service) during purchase of your tickets, please contact the original site of your purchase for the handling after you have made a successful rescheduling;
  • 6、Passengers with accompanying children should not change their itinerary alone, so as not to cause children being unable to take the flight。
周三

    温馨提示:

  • 1、当您的航班发生延误或取消并符合免费退票条件时,您可免费办理退票。
  • 2、仅限购买深航实际承运国内航班的电子客票(479开头)。
  • 3、仅限单人单程成人客票办理。
  • 4、非深航官方渠道购买过保险的电子客票,保险费不予退还。
  • 5、客票如购买保险,可全额退保但退保后不得理赔。如果您有保险理赔的需求,请于理赔成功后再办理退票。
  • 6、已办理乘机手续的旅客请先取消值机再办理退票。
  • 7、如您的客票使用里程消费,退票后请联系会员服务热线4008808666返还里程。
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